Council to review October 911 outage and emergency call rerouting

Oakland’s City Council is scheduled to receive an informational report on the Oct. 21 911 outage, when severed AT&T fiber cables froze the computer-aided dispatch system and disrupted emergency phone lines. Calls were rerouted to the Alameda County Sheriff’s Office, dispatchers moved to Oakland Fire Department facilities, and police responses were limited to Priority 1 life-safety emergencies. The report is set to be heard by the Rules & Legislation Committee.

Subject: Informational Report On The 911 System Outage In October 2026. From: Councilmember Wang Recommendation: Receive An Informational Report From The Informational Technology Department (ITD) On The 911 System Outage That Occurred In October 2026 To Include Outage Root Cause, Infrastructure Redundancy, System Failures, Call Rates To OPD And OFD, Lost And Received, Emergency Call Rerouting, Inter-Agency Transfers, And Contingency Protocols, And Equitable Access Contingency During Disruptions

Nov 17, 202627-0212: Subject: Informational Report On The 911 System Outage In October 2026. From: Councilmember Wang Recommendation: Receive An Informational Report From The Informational Technology Department (ITD) On The 911 System Outage That Occurred In October 2026 To Include Outage Root Cause, Infrastructure Redundancy, System Failures, Call Rates To OPD And OFD, Lost And Received, Emergency Call Rerouting, Inter-Agency Transfers, And Contingency Protocols, And Equitable Access Contingency During Source documentPDF