Austin plans up to $1.5M for technology incident alerts

Austin Technology Services plans to continue using PagerDuty to alert technology staff when city websites, applications and servers have problems. The proposed contract with Carahsoft Technology Corp. would cost up to $1.5 million over five years, including two one-year extensions. Council action is scheduled for Nov. 19, 2026.

Authorize a contract for PagerDuty incident management and response platform, which sends automated alerts to technology staff when City systems experience issues, for Austin Technology Services with Carahsoft Technology Corp., for an initial term of three years in an estimated amount of $900,000 with up to two 1-year extension options each in an estimated amount of $300,000 for a total contract amount not to exceed $1,500,000. Funding: $300,000 is available in the Fiscal Year 2026-2027 Operating Budget of Austin Technology Services. Funding for the remaining contract term is contingent upon available funding in future budgets.

Nov 19, 202626-3123: Authorize a contract for PagerDuty incident management and response platform, which sends automated alerts to technology staff when City systems experience issues, for Austin Technology Services with Carahsoft Technology Corp., for an initial term of three years in an estimated amount of $900,000 with up to two 1-year extension options each in an estimated amount of $300,000 for a total contract amount not to exceed $1,500,000. Funding: $300,000 is available in the Fiscal Year 2026-2027Source documentPDF