Description
Title: Authorize an amendment to a contract for continued managed contact center communications and infrastructure solution for Austin Energy with Carahsoft Technology Corporation, to increase the amount by $10,000,000, and to extend the term by two years for a revised total contract amount not to exceed $21,750,000. Funding: $4,650,000 is available in the Operating Budget of Austin Energy. Funding for the remaining years of the contract is contingent upon available funding in future budgets.
Summary
The City of Austin proposes a $10M amendment to extend its contract with Carahsoft Technology for managed contact center services for Austin Energy. This extension will last two years, raising the total contract to $21.75M, contingent on future budget funding.