Description
Title: Briefing on Austin Energy’s Customer Care Services. [Kerry Overton, Deputy General Manager and Chief Customer Officer - Austin Energy]
Summary
The City of Austin's Recommendation for Action outlines a briefing by Kerry Overton, Deputy General Manager and Chief Customer Officer of Austin Energy, regarding the utility's Customer Care Services. The legislation discusses the agency's strategies for supporting customers, particularly during the summer months when heat-related issues can arise. Key features include billing assistance, community outreach initiatives, and various customer assistance programs. These programs aim to prevent disconnections and provide flexible payment options to vulnerable populations. By fostering community engagement and education, the legislation seeks to enhance customer preparedness and ensure access to essential services, thereby improving overall community resilience.