Description
Title: Authorize a contract for customer assistance program enrollment support services for Austin Energy with Solix, Inc., for an initial term of two years with up to three one-year extension options in an amount not to exceed $10,000,000. Funding: $833,333 is available in the Operating Budget of Austin Energy. Funding for the remaining contract term is contingent upon available funding in future budgets.
Summary
The City of Austin is considering a contract with Solix, Inc. to provide enrollment support for the Customer Assistance Program (CAP) offered by Austin Energy. This contract, valued at up to $10 million over five years, focuses on aiding residents experiencing economic hardship or medical challenges in accessing utility services. The initial term is for two years, with options for three one-year extensions. Funding for the contract is available in the current budget, with future funding contingent on budget allocations. The contract is a sole source agreement, exempt from minority and women-owned business procurement goals, due to Solix's exclusive technology and expertise in managing CAP. This program is crucial for ensuring equitable access to essential services for vulnerable populations in Austin.