25-2706

Description

Title: Authorize a contract for customer satisfaction and benchmarking studies for residential and business utility customers for Austin Energy with J.D. Power, for an initial term of two years with up to three one-year extension options in an amount not to exceed $1,100,000. Funding: $320,000 is available in the Fiscal Year 2025-2026 Operating Budget of Austin Energy. Funding for the remaining contract term is contingent upon available funding in future budgets.

Summary

The City of Austin is set to approve a $1.1 million contract with J.D. Power to conduct customer satisfaction and benchmarking studies for Austin Energy's residential and business utility customers over five years. Funding for future years is contingent on budget availability.